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CUSTOMER

EXPERIENCE

Driven by Care, Powered by AI

Building World-Class Customer Support for Ambitious Brands

Founded by CX leaders with 5+ years of experience serving global clients.

We may be a young startup, but our team brings proven expertise in handling international customer experience operations, helping brands scale with confidence.

5+ Years

Experience managing CX for international brands

100% Focus

Dedicated to customer service outsourcing

24/7 Ready

Always-on support, no matter the time zone

Zero Hassle

Flexible pricing and easy onboarding

Solutions Tailored for You

Our Services

Multicultural team wearing masks in a call center managing customer support during the day.

Customer Support

Voice, Chat, Email support with an empathy-driven approach

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Technical Desk Support

Level 1 technical support available – simple issues, prompt solutions

Laptop displaying charts and graphs with tablet calendar for data analysis and planning.

Back Office Support

Reliable data processing and administrative support services

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Social Media Support

We handle customer queries, complaints, and feedback across social platforms to protect and grow your online reputation.

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CX Feedback & Analytics

From feedback to foresight – unlock insights that shape unforgettable customer experiences

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Sales, Payments & Billing assistance

Smooth sales, secure payments, and stress-free billing – every step handled with care

Commitment

Your Customers, Our Customers. Your Brand, Our Voice

Think of us as an extension of your team.
Every reply, every call, every chat — delivered with the same warmth and commitment you’d give yourself.

We Deliver What Matters

Transforming customer conversations into lasting brand loyalty.

Customer-First Approach
Faster Resolutions
Global Standards
Tailored CX Solutions

Our Why, Your Advantage

The Passion and Principles That Drive ZTS Forward

ZTS runs on passion, purpose, and people. Our mission is simple – put your customers first, every time. With a vision for smarter support and values rooted in trust, we power unforgettable experiences for growing brands like yours.

Our Mission

Deliver seamless, human-centered CX powered by empathy and AI.

Our Vision

Be the go-to CX partner for growing brands worldwide.

Our Values

Empathy. Innovation. Accountability. Excellence.

Industries We Serve

E-commerce & Retail

E-commerce CX that turns clicks into loyalty.

Healthcare & Telemedicine

Patient-first support for a digital healthcare world.

Energy & Utilities

Powering customer trust in essential services.

Fintech & Banking

Financial trust, delivered through customer care.

Travel & Hospitality

Seamless support for journeys that matter.

Telecom & Internet Providers

Clear connections, even when the signal drops.

EdTech & Online Learning

Support that keeps students learning.

Technology, SaaS & Gaming

Seamless Support That Scales, Keeping Users and Players Happy, 24/7

Insurance & Assurance Sector

Clear Answers for Complex Policies

Customizable CX Solutions

Not on the list? Let’s design CX just for you.

Leadership Rooted in Real CX Expertise

Meet the Founders

Mohd Taher Uddin
Chief Executive Officer

“The customer’s voice is our compass.”
Operational backbone of ZTS with 4+ years BPO expertise, MPharm graduate, and proven leader of 150+ associates. Calm yet decisive, Taher ensures process excellence with empathy, especially in healthcare-driven projects.

Syed Zeeshan Ali
Chief Marketing Officer

“Marketing begins with a conversation.”
Zeeshan shapes ZTS’s brand, strategy, and market presence. With creative design skills and persuasive storytelling, he ensures the brand stands out while training teams to deliver value-driven client experiences.

Mohammed Saad
Chief Operating Officer

“Efficiency without empathy is noise.”
Saad blends engineering precision with people-first leadership. Known for reducing attrition and managing complex shifts, he builds motivated, high-performing teams who master both process and meaningful customer interactions.

Syed Sulaiman Ali
Chief Technical Officer

“Tech is only powerful when it empowers people.”
Sulaiman leverages industry experience and proven expertise to build automation and scalable systems at ZTS. His collaborative leadership inspires trust, motivates teams, and ensures seamless technical operations.

Tadkal Srinivasa Goud
Chief Financial Officer

“Finance is the pulse of business.”
Expert in payroll, compliance, and global financial frameworks, Tadkal ensures ZTS’s profitability, governance, and investor trust while keeping operations financially sustainable.

Big Question

Why Us?

Customer-centric KPIs

CSAT, NPS, FCR, Response Times

AI-Enhanced Tools

CRM & Automation

Collaborative Workspaces

Customer and Employee Focused

Founder-Led Innovation

Experience-driven solutions

Trusted by CX Industry Leaders

Manager – Training & Quality

Mohd Abdul Hadi

I’ve had the privilege of working closely with the founders and witnessing their dedication firsthand. They bring remarkable focus, creativity, and integrity to everything they do. Their ability to identify the root cause of challenges and resolve them with skill sets them apart. Collaborating with them means you’re working with people who don’t just aim to meet expectations—they consistently exceed them. If you value a team that combines expertise with genuine commitment, these founders embody exactly that. Their vision, drive, and passion make success not just likely, but inevitable.

Sr Manager – Operations

Sandhya Nanjappa

“I’ve had the pleasure of knowing the founders for years, and I can confidently say they are truly exceptional at what they do. Their passion for customer experience is evident in every interaction. Working with them means you’re in great hands; they genuinely understand what it takes to put people first. They don’t just deliver a service; they create an experience that feels personal and tailored to your needs. If you’re looking for a team that prioritizes your satisfaction and goes above and beyond, look no further. They are the real deal!”

Operations Manager

Remo Peter

ZTS is a modern, forward-thinking BPO venture built on a foundation of experience, integrity, and innovation. The founders bring a rare blend of accountability and vision to everything they do. I’ve personally seen Taher and Saad lead with both operational brilliance and a deep understanding of AI-driven solutions that elevate performance beyond the ordinary. Working with ZTS means partnering with a team that doesn’t just adapt to change – they create it.

Director

Irfan Quadri

ZTS is built by experienced and dedicated founders who know how to get results. They’ve spent years leading teams and handling operations with skill and care. What stands out is how they balance strong management with a personal touch – every project feels well planned and thoughtfully handled. Their mix of experience and modern thinking makes them different from the rest. Working with ZTS means partnering with people who truly understand what it takes to build long-term success.

Manager – Operations

Syed Javeed Ahmed

“The founders have always stood out for their dedication to customers. They know how to listen, solve problems, and create great experiences. I trust their approach completely. Their passion for customer care is genuine, and it shows in everything they do. Any business working with them is sure to see the difference.”

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